PRIVACY POLICY
Fire & Security Systems CC

Last updated: 1 June 2026 · Member of the Dragon Group of Companies

WHO WE ARE

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Established 1979: Member of the Dragon Group of Companies with over four decades of fire protection and security engineering experience.
🏛️

ESTABLISHED
1979

Fire protection engineers with decades of trusted experience.

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SAQCC Certified: All technical staff are SAQCC certified with internal training, project induction and ongoing fire protection courses.
✅

SAQCC
CERTIFIED

Qualified technical staff on every installation and service call.

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Country Wide: Seven installer teams with reliable company vehicles — prepared to carry out work anywhere in South Africa.
🗺️

COUNTRY
WIDE

Nationwide projects and installations across South Africa.

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Fully Equipped: Based at Dragon House in central Durban with administration, receiving, despatch and a fully equipped workshop for any size installation.
🔧

FULLY
EQUIPPED

Central Durban base with a complete workshop and support team.

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Trusted Experience: Absa Bank, First National Bank, Nedbank, Gateway Shopping Mall, UKZN, Moses Mabhida Stadium and major hospital upgrades nationwide.
⭐

TRUSTED
EXPERIENCE

Major banks, hospitals, retail and government clients.

Introduction

Fire & Security Systems CC (Dragon Fire Systems C.C. trading as above) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us (including WhatsApp and telephone), or use our fire protection and security services.

Our Commitment: We collect only the information necessary to provide our services and are transparent about how we use it.
Information We Collect
Website & Enquiry Information

When you visit our website or contact us, we may collect:

  • Name, email address, and phone number (including WhatsApp)
  • Messages and enquiry details you send us
  • Technical data such as IP address, browser type, and pages viewed
Client Information

When you engage our services, we may collect:

  • Business name, address, and contact details
  • Email addresses and phone numbers
  • Billing information and payment details
  • Site and property details for installations and assessments
  • Service requirements, quotes, and project specifications
Service & Technical Data

We automatically collect certain technical information:

  • IP addresses and device information
  • Browser type and version
  • Pages visited and time spent on our website
  • Service records, maintenance logs, and system diagnostics
Client Business Data

In the course of providing fire and security services, we may process:

  • Property and building information
  • Contact details of site representatives
  • Service history, inspection reports, and compliance records
  • Invoices, quotes, and payment records
How We Use Your Information
Information Type Purpose of Use Legal Basis
Client Contact Information Service delivery, support, billing Contractual necessity
Payment Information Payment processing, invoicing Contractual necessity
Technical Data Service improvement, security Legitimate interest
Client Business Data Service delivery, maintenance, compliance Client consent / contractual necessity
Communication Records Support, service improvement Legitimate interest
Data Protection & Security
Security Measures

We implement reasonable security measures including:

  • SSL/TLS encryption for data transmission where applicable
  • Access controls for staff handling client information
  • Secure storage of physical and digital records
  • Staff awareness of confidentiality obligations
Important: While we take reasonable precautions to protect your information, no internet transmission method is 100% secure. We cannot guarantee absolute security.
Data Sharing & Disclosure
We Do Not Sell Your Information

We never sell, rent, or trade your personal information to third parties.

Limited Sharing

We may share information only in these circumstances:

  • Service Providers: Third-party services necessary for operations (hosting, payment processing, suppliers)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfer: In connection with merger, acquisition, or sale of assets
  • Protection of Rights: To protect our rights, property, or safety
Your Rights
Access and Correction

You have the right to:

  • Access your personal information we hold
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to processing of your information
  • Request data portability where applicable
Data Subject Requests

To exercise your rights, contact us using the details below. Please include the subject line "Data Subject Request". We will respond within 30 days.

Cookies & Tracking
Essential Cookies

We use essential cookies for:

  • Website functionality and security
  • Session management
  • Preference settings
Analytics Cookies

We may use analytics to improve our services:

  • Anonymous usage statistics
  • Performance monitoring
  • Error tracking and resolution
Data Retention
Retention Periods
  • Client Information: Retained for duration of service relationship + 7 years
  • Financial Records: Retained for 7 years as required by law
  • Technical Logs: Retained for 90 days
  • Service Records: Retained until client requests deletion or as required by law
International Data Transfers

Your data is primarily processed and stored in South Africa. We ensure adequate protection for any international data transfers in accordance with applicable laws.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify clients of significant changes via telephone, post, or a prominent notice on our website.

Contact Information

Fire & Security Systems CC

Dragon House, 61 St. George's Street, Durban

P.O. Box 1981, Durban, 4000

Phone: (031) 301 4523 · (031) 307 3985

24 Hour Service: 082 800 9811

Email: info@fireandsecuritysa.co.za

dragon3@mweb.co.za · dragon4@mweb.co.za

Website: fireandsecuritysa.co.za

POPIA — South Africa

This policy is designed to align with the Protection of Personal Information Act 4 of 2013 (POPIA) when we process personal information of individuals in South Africa.

Responsible party

The responsible party for personal information processed in connection with this website and our services is Fire & Security Systems CC (Reg. No. 2005/097033/23). For privacy requests, contact us at info@fireandsecuritysa.co.za, Dragon House, 61 St. George's Street, Durban, or P.O. Box 1981, Durban, 4000.

Lawful processing

We process personal information only where permitted under POPIA, including:

  • Your consent, where required
  • Contractual necessity (to provide or quote for our services)
  • Compliance with law
  • Legitimate interests (e.g. security, service improvement), where your rights do not override those interests
Your rights under POPIA

You may request access to, correction or deletion of your personal information, object to certain processing, withdraw consent where applicable, and lodge a complaint with the Information Regulator if you believe your rights have been infringed.

Information Regulator (South Africa)

Website: www.justice.gov.za/inforeg

Email: inforeg@justice.gov.za

Other laws

Where applicable, we also have regard to the Consumer Protection Act and other relevant South African legislation.